Shopify Chat Assistant (Entry-Level)

Join a thriving e-commerce team as a Shopify Chat Assistant and become the friendly face behind customer conversations. This entry-level role connects you with real shoppers navigating their online journey, answering their questions and creating memorable interactions. Whether they're curious browsers or loyal customers seeking support, you'll be there to help. Ready to build your career in customer service? We welcome people who are eager to learn, naturally communicative, and excited about making a difference in the retail space. Enjoy the flexibility of remote work with schedules that adapt to your lifestyle.

What you will be doing: You'll respond to incoming customer inquiries through live chat systems embedded on e-commerce websites and social platforms. Your day involves addressing product questions from interested buyers, troubleshooting issues for existing customers, and occasionally guiding prospects through their purchasing decisions.

Contract length: Ongoing, no fixed end date.

Rate: $35 per hour.

Skills/background needed: Access to a working device (smartphone, tablet, or computer) with reliable internet connectivity. Comfort communicating via written chat. Ability to work with minimal supervision while following detailed guidelines. A minimum of 10 hours weekly availability. Independent work ethic and attention to detail.

Hours per week: 10+ hours weekly.

Location: Remote work worldwide (United States preferred).

There's tremendous global demand for skilled support specialists in the chat and messaging space right now.