Level 1 Product Support Agent - Live Chat / No Phone / Fully Remote

Join our support team as a Live Chat Product Support Agent and become the first point of contact for customers seeking assistance. Working entirely from your home office, you'll engage with customers through live chat conversations—completely phone-free. This entry-level position is perfect for building a foundation in customer support while enjoying the flexibility of remote work. Your responsibilities will include resolving customer concerns, explaining product functionality, and delivering positive experiences that keep customers satisfied.

What you will be doing: You'll respond to customer inquiries through live chat channels on our website and social media platforms. Your conversations may involve troubleshooting technical problems for current users or answering product questions from prospective customers interested in what we offer.

Contract length: Flexible, no set end date.

Rate: $35 per hour.

Skills/background needed: Access to a reliable device (smartphone, tablet, or computer) for managing chat and social platforms. Comfortable working with minimal supervision. Capacity to follow detailed procedures and guidelines precisely. Minimum 10+ hours of weekly availability. Dependable high-speed internet connection required.

Hours per week: 10+ hours weekly.

Location: Remote work worldwide (United States preferred).

Live chat support specialists are experiencing exceptional demand across the globe at this moment.