BigCommerce Live Chat Representative

Are you a natural communicator who thrives in fast-paced environments? We're looking for a Live Chat Representative to join our team and become the voice of BigCommerce merchants. You'll be the direct connection between online shoppers and the businesses they're buying from, resolving questions in real-time and creating memorable experiences that keep customers coming back.

What you will be doing: You'll respond to live chat messages from both loyal customers seeking support and interested shoppers with sales questions. Working across multiple digital channels including business websites and social media platforms, you'll provide quick, accurate answers that turn inquiries into satisfied interactions.

Contract length: Ongoing, no end date specified.

Rate: $35 per hour.

Skills/background needed: You'll need a smartphone, tablet, or computer to access chat platforms and social media. Strong ability to work autonomously and manage your own schedule. Comfort following detailed procedures and guidelines. A minimum of 10+ hours weekly availability. Consistent, reliable internet connection required.

Hours per week: 10+ hours weekly.

Location: Remote work worldwide (United States preferred).

The demand for skilled chat support professionals continues to grow across the globe, making this an excellent opportunity to join a thriving industry.