BigCommerce Chat Assistant (Start Today)

Are you a natural communicator who thrives in customer-facing roles? BigCommerce merchants need responsive chat support specialists to engage with their shoppers in real-time. Help customers navigate their buying journey, answer product questions, and resolve concerns through live chat interactions. If you enjoy working in dynamic, fast-moving settings while building your customer service track record, this is your opportunity.

What you will be doing: You'll respond to incoming live chat messages from both potential and existing customers on e-commerce websites and social platforms. Your role spans answering product inquiries, guiding buyers through checkout, troubleshooting issues, and capturing sales opportunities—all through real-time text conversations.

Contract length: Flexible, no set term.

Rate: $35 per hour.

Skills/background needed: You'll need a smartphone, tablet, or computer to access chat platforms and social messaging tools. Strong independent work ethic required. Comfort following detailed guidelines and procedures. Minimum 10+ hours weekly availability. Stable, dependable internet connection essential.

Hours per week: 10+ hours weekly.

Location: Remote work worldwide (United States preferred).

Live chat support roles are experiencing tremendous growth across industries globally right now.